In-Home Support Services (IHSS) - Santa Clara County Social Services Agency

The In-Home Supportive Services (IHSS) program is a federal, state, and locally funded program designed to provide assistance to those eligible aged, blind, and disabled individuals who, without this care, would be unable to remain safely in their own homes. IHSS provides services according to the IHSS recipient’s ability to perform daily activities, and can include feeding, bathing, dressing, housekeeping, laundry, shopping, meal preparation and clean up, respiration, bowel & bladder care, moving in and out of bed, rubbing the skin (to prevent skin breakdown), accompaniment to medical appointments, paramedical services, and protective supervision.


IHSS recipients are responsible for locating their own home care providers, for hiring and supervising their providers, and for firing the provider if the services are not performed according to the client’s specifications. Additionally, the IHSS Public Authority maintains a registry of individuals available to work as home care providers.


Who Qualifies for IHSS


To be eligible for IHSS, you must be receiving Medi-Cal, be blind, disabled, or 65 years of age or older, AND be unable to live at home safely without help. If you are not currently receiving Medi-Cal, please contact our Agency’s Assistance Application Center (877) 962-3633 for further details about Medi-Cal eligibility.


IHSS Social Workers determine if you qualify for IHSS by assessing your functional need for specific services, and by identifying the amount of time to be allotted for the performance of services. Depending on the amount of your monthly income, you may be required to pay a share of cost for these services.


How to Apply for IHSS


To apply for IHSS, call us at 408-792-1600 and provide the following information:


Name, gender, address, telephone number, date of birth, social security number, Medi-Cal number, ethnicity, and language spoken; spouse’s name, social security number, and date of birth; guardian or contact’s name, relationship, and telephone.

Information related to housing and income, if known; medical problems or diagnoses, including name of medical doctor, address and telephone number; and client’s level of mobility or function (e.g., walks alone or bedbound).

Information about supportive resources currently being used, if known (e.g., Home Health Agency, Meals-on-Wheels, etc.).


Additional offices in Santa Cruz County:
1400 Emeline Ave. Building K, Santa Cruz, CA 95060

12 West Beach St. Watsonville, CA 95076