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VTA Access Paratransit (Previously Outreach)

Information updated on Thursday, February 8th 2024, 09:55
How to Contact the Provider
Address
3331 N. First Street, San Jose, CA, 95134
Phone
408-321-2380
County
Santa Clara
Web
https://www.vta.org/go/paratransit
Services
Transportation

VTA ACCESS paratransit service is provided to eligible individuals with disabilities who cannot use conventional accessible bus and light rail transit service due to their physical, visual or cognitive disabilities.

Paratransit is shared ride public transportation, complementary to fixed route transit service. This means paratransit operates within the same service area and service times as VTA bus and light rail service. Customers can expect multiple pick ups and drop offs along their trips, just like a bus.

GENERAL ADMINISTRATION, CUSTOMER SERVICE, CLIENT ACCOUNTS

8:00 AM to 5:00 PM daily (Closed Major Holidays)
PH: (408) 321-2380 TTY: (408) 321-2330

ELIGIBILITY DEPARTMENT

To request a Data Card and brochure, update your phone number or address, or mobility device contact us at:

8:00 AM to 5:00 PM Monday to Friday (Closed Major Holidays)
PH: (408) 321-2381 TTY: (408) 321-2330
Fax: (408) 238-1015

The paratransit informational brochure contains a one-page Data Card to complete and sign. Brochures are available in English, Spanish, Chinese and Vietnamese.  VTA ACCESS Paratransit provides language assistance to any individual in need of translation services.